FAQs
You can send a ticket to a friend using the Gift Ticket feature in the 7am Passport App.
Simply select the ticket you want to send, tap the gift icon, enter the recipient’s email address, and confirm.
The recipient will receive an email with instructions on how to access their ticket.
For any questions, feel free to reach out to support@7am.io.
1. To redeem a 7am ticket purchased on a secondary marketplace like Tixel, open your browser and head to - https://www.resell.7am.events/redeem.
2. Enter your email address. If you already have a 7am account, use the same email to keep all your tickets in one place. Then, click Continue.
3. Check your email for a six-digit passcode. Enter it on the site and press Continue again.
4. Locate your secret code at the bottom of the PDF you received with your ticket purchase. Open the PDF, scroll down, and copy the code.
5. Return to the browser, paste the secret code, and click Submit.
6. If the code is correct, you’ll see a green success bar confirming that the ticket has been added to your account.
7. To access your ticket anytime, download the 7am Passport mobile app for iOS or Android.
Entry for main site camping opens at 9am. Entry for quiet camping opens at 3pm. If you arrive before your camp site opens for entry, you will be asked to turn around.
On open day, gates are open from 9am for main site campers and 3pm for quiet campers. Then, you can't leave during the festival. Once your car is parked, you're in. If you leave, you won't be allowed back in.
(Unless you've pre-arranged this with us)
Yes. As part of our environmental considerations, we ask you to bring your own reusable bottle and we will provide fresh spring water. There will also be a range of refreshing and revitalising drinks available at our stalls.
No showers unfortunately, however there is a beautiful river onsite. Please swim CAREFULLY as there can be a strong current particularly after rainy weather, and don't use any detergents or chemical-filled soaps. A facecloth and some elbow grease will do wonders.
NO JUMPING OFF THE BRIDGE!
We're sorry to hear you can't make it :(
Fear not! You can resell your ticket via TIXEL, we do not operate this service or make any money from these transactions but have set it up for your convenience incase your plans change.
You'll need to convert your ticket on 7am in order to list it on tixel. Head over to 7am’s ticketing resell page and download your ticket as a PDF. Once you have it downloaded, you can list it for sale on Tixel’s website here: https://tixel.com/nz/music-tickets/2024/12/30/twisted-frequency-2025
Note: We do not offer any refunds but you will have no trouble reselling your ticket through TIXEL ^_^
Vehicles longer than 5 metres, or trailers/caravans etc., must camp in a designated zone at the quiet camping area.
If you have purchased a main site camping ticket and are bringing an oversized vehicle then you will be required to park in quiet camping large vehicle zone.
Terms and conditions between ticket holders for Twisted Frequency New Years Festival (you) and the organisers of Twisted Frequency Festival (us, we, our).
By buying this ticket you are agreeing to our terms and conditions which includes the following information.
Please note if you are unable to attend for ANY REASON we will not be offering refunds.
In the event of cancellation we will be either offering tickets for the next years event and/or a partial refund.
Tickets can be on sold, but must have the name of the ticket holder altered through 7am ticketing and resold through TIXEL. Please be wary of scammers and fraudulent event pages etc.
By attending the festival and redeeming your ticket you acknowledge your acceptance of these conditions.
We may update these terms and conditions without notice.
We reserve the right to REMOVE any INDIVIDUALS at OUR DISCRETION. We have a zero-tolerance policy towards SEXUAL MISCONDUCT of ANY KIND. You are required to be conscious of EVERYONES PERSONAL SPACE. It is important that all attending feel SAFE and COMFORTABLE, AT ALL TIMES.
We reserve the right to REFUSE ADMISSION at OUR DISCRETION. All attending are to be conscious of their effect on the people around them, anyone found to be negatively affecting others or being unsafe will be escorted off site.
Upon entry you will be provided with a wrist-band. Any people found without wrist-bands will be removed, unless you can provide proof of your ticket.
People under 18 can only attend if accompanied by a legal parent or guardian. You will be asked to provide proof upon entry.
You agree to the Twisted Frequency Waste Management Plan and acknowledge that you are required to leave your campsite clean.
The following are not permitted onsite:
Dogs
Glass
Dangerous items
Prohibited items
Fireworks
Vehicles will be searched for GLASS when you arrive, this is to make sure we keep the festival safe for everyone.
Fires are not permitted ANYWHERE onsite.
Vehicles are not allowed to leave the campsite / parking area unless leaving the festival, no driving around in your cars. There will be a Twisted Media team taking photos and videos during the event. By attending, you give your rights to be filmed or photographed.
This is an ALCOHOL FREE event, we will not be selling alcohol onsite.
We will not be liable for any injury, death or loss/damage of property. By entering the festival, you are accepting these terms and that we cannot be held responsible.
If you’re looking to swap campsites at Twisted, the Swappy feature on 7am ticketing will be your saviour and they've made a video tutorial on how to do this to make things easy.
Here’s a link to the tutorial: https://www.youtube.com/watch?v=RIdS6zcNkvM&ab_channel=7am
The festival ends at midday on the 3rd of January. You will need to leave very shortly after that, so ensure you are sober, rested and ready to drive on to your next destination!
Sunscreen!
And insect repellent.. NZ has particularly high UV levels, and like any lush riverside location in Aotearoa, there are sandflies...
Adequate shelter
Not just your tent, it's a good idea to bring a tarpaulin to string up between vehicles, unfortunately due to the potential for high winds we can’t let you erect marquees/gazebos so please make sure to leave these at home.
We will say it again: Please do not bring gazebos!
The high winds in the valley pick these up and they pose a serious danger to other festival goers.
Torch & batteries
While we light most of the main areas, it's a good idea to have your own source of light for getting around during the night.
Warm clothing for night time
And maybe a rain jacket & Gummies… just in case
Camping setup
Your tent, a mattress, pillow and sleeping bag - so you can keep comfy in your down time and have a place to recuperate during the 5 days of epic-ness!
Money
Although some of the stalls will have EFTPOS facilities there are no ATM's onsite so be sure to grab some cash out, and you're going to want to take advantage of our awesome local food, and locally produced goods!
We’ve also got some suuuuuper sexy merch for our 10 year anniversary. Be sure to bring enough to nab yourself one of our iconic hoodies or tees.
Somewhere to put your rubbish
Please bring a small container to put your ciggy butts in (if you smoke cigarettes) when you are running around.
We want to leave the land as clean as when we arrived.
Reusable water bottle
As part of our environmental considerations, we ask you bring your own reusable bottle and we will provide fresh spring water.
Food & Drink
We will have heaps of great food at our market, but you should bring plenty of food for yourself :). Unless you want to buy it all.
YOUR TICKET + ID!
We need your PHOTO ID when you arrive. If you don't have a form of photo ID, you need to contact us prior to the festival. If you are under 18, you will not be let in without a legal parent of guardian who is accompanying you for the duration of the festival (so they’ll need a ticket too) Make sure you have the 7am
Yes!
If you're bringing a vehicle that you're not sleeping in, you will be required to park it on a hill. Our parking team will direct you.
If you’re sleeping in your car, please inform the parking crew so they can direct you to a flat sleeping space.
There is VERY VERY limited cellphone reception only for one specific NZ network. We won't tell you which, so you can live in the now and prepare for the fact that you won’t be checking your phone for a few days.
Twisted Crew will have access to communications, so if there is an emergency, head to the info tent or speak to someone in the twisted crew/security team wearing a hi vis vest.
No ^_^
Anyone under 15 years is free. We recommend families camp in the quiet zone.
Families need to be responsible for, and supervise, their children at all times. While we provide security and take great measures to make it a safe space, we cannot accept any liability for people's young ones.
Your children are your responsibility.
Anyone under 18 will need to be accompanied by a legal parent or guardian for the duration of a festival to be allowed onsite. You will be asked to provide proof on entry.
When purchasing your ticket, you will have two options: main and quiet camping.
If you purchase a ticket for main site, you will be camping on the festival site where there will be 24/7 music.
From the quiet camp, access to the main site is a 5 minute shuttle ride. We ask that you do not walk to the main site as it is along a narrow public access road and poses dangers due to high speed traffic.
Free shuttles will be running constantly between both camps for the duration of the festival.
Our Waste Management Plan is designed to encourage awareness of individual consumption and protect our beautiful environment.
We encourage you to reduce your footprint by firstly not bringing with you Marquee Tents, Glitter/Tinsel, Glow-sticks, and anything else that could become MOOP (Matter Out Of Place).
Our Recycling Hubs
We will have multiple "hubs" onsite accepting RECYCLABLE and COMPOSTABLE waste. YOU will be responsible for sorting your own waste into the correct area.
Anything dropped off at the hubs is FREE OF CHARGE and is covered in your ticket cost (woo!)
Rubbish Zone
There will be ONE PLACE for disposal of non-recyclable and non-compostable waste. We encourage you to take your rubbish back with you and dispose of at the local waste centre :)
End of Festival
At the end of the festival there will be Site Wardens overseeing campers packing up.
As part of the Terms and Conditions of entry, you are required to leave your campsite clean and you will not be permitted to leave until you have RECYCLED everything you can and taken your rubbish with you.
Food Marketplace
To encourage the best possible environmental practices, food venders are required to use only COMPOSTABLE cutlery & plates, so this can be disposed of for FREE at our Recycling Hubs.
Feel free to contact us by email: twistedfrequencyfestival@gmail.com
Please note, at times we end up receiving hundreds of emails and it may take a while to get a response to you.
© 2023 Twisted Frequency